1. Who I Am

I am Papa Priyantha, an independent Sri Lankan tour guide operating as "Sri Lanka Round Tours with Papa Priyantha." I am the sole owner and operator of this business. You can contact me directly at:

• Email: tellpapa@srilankaroundtour.com
• Phone: +94 91 225 0588
• WhatsApp: +94 77 711 7965

2. Information I Collect

When you book a tour or make an inquiry, I may collect:

• Personal Identification: Your full name, nationality, passport number (for tour registration purposes only)
• Contact Details: Email address, phone number, WhatsApp number
• Tour Preferences: Your travel dates, group size, accommodation preferences, special requests, dietary requirements
• Payment Information: I collect payment details only to process your tour booking. Credit card information is processed through secure third-party payment gateways and is not stored by me.
• Communication: Any emails, messages, or WhatsApp conversations we exchange

3. How I Collect Information

I collect information through:

• Tour booking forms on my website
• Email inquiries and correspondence
• WhatsApp messages and phone calls
• In-person conversations during tours
• Website cookies (see Section 8)

4. How I Use Your Information

I use your personal information for the following purposes:

• To process and confirm your tour bookings
• To communicate with you about your itinerary, pick-up times, and tour details
• To personalize your tour experience based on your preferences
• To comply with Sri Lankan tourism regulations and registration requirements
• To send you important updates about your booking
• To improve my services based on your feedback
• To respond to your questions and concerns

Note: I do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Information Sharing and Disclosure

As a one-person operation, I limit sharing of your information to only what is necessary:

• Hotels and Accommodations: I share your name, group size, and room preferences when booking accommodations on your behalf
• Driver Partners: If I arrange additional vehicles for larger groups, I share pick-up details and contact information with trusted driver partners
• Legal Requirements: I may disclose information if required by Sri Lankan law or tourism authorities

All third parties I work with are carefully selected and agree to keep your information confidential.

6. Data Security

I take reasonable precautions to protect your information:

• Your information is stored securely on password-protected devices
• Paper documents with personal information are kept in a locked cabinet
• I use secure communication channels for sensitive information
• Payment information is processed through secure, encrypted platforms

However, please be aware that no method of internet transmission is 100% secure.

7. Data Retention

I retain your personal information only as long as necessary:

• Booking Records: Kept for 2 years for reference in case you return for another tour
• Payment Records: Retained as required by Sri Lankan tax laws (typically 5 years)
• Communications: Email and WhatsApp conversations are kept for customer service purposes

You may request deletion of your information at any time (see Section 10).

9. Third-Party Links

My website may contain links to external sites (hotels, attractions, payment processors). I am not responsible for the privacy practices of these third-party websites. Please review their privacy policies separately.

10. Your Rights

You have the right to:

• Access: Request a copy of the personal information I hold about you
• Correction: Ask me to correct inaccurate or incomplete information
• Deletion: Request that I delete your personal information
• Restriction: Ask me to stop processing your information
• Portability: Request transfer of your information to another service

To exercise these rights, simply contact me directly via email or WhatsApp. I will respond within 7 days.

11. Children's Privacy

My services are not directed to children under 18. I do not knowingly collect information from children. If you are a parent and believe your child has provided information, please contact me and I will delete it.

12. Changes to This Policy

I may update this privacy policy occasionally. Any changes will be posted on this page with an updated "Last Updated" date. For significant changes, I may notify you directly if I have your contact information.

13. Contact Me

If you have any questions about this privacy policy or how I handle your information, please contact me:

• Papa Priyantha
• Email: tellpapa@srilankaroundtour.com
• Phone/WhatsApp: +94 912 250588 (Office) / +94 777 117965 (Papa)
• Address: No 271/1, Dandugama, Ja ela (Business Address)
• Address: Rose Villa, Maharamba, Unawatuna (Office Address)